Privacy Policy

Last updated: June 3, 2026

1. Who We Are

Vrapido is operated by NVP Technology LLC, a company registered in Illinois. We provide on-demand lawn mowing and snow removal services to homeowners in Schaumburg, Morton Grove, and surrounding areas.

2. Information We Collect

We collect the following information to provide and improve our services:

Account information — name, phone number, email address, and service address provided during signup or booking.
Payment information — processed by Stripe. Vrapido does not store raw payment card numbers; all payment data is handled by Stripe's PCI-compliant infrastructure.
Location and job data — service address, property size, and real-time job tracking data (including GPS coordinates during active service).
Contractor information — for Pros applying to the platform, we collect business name, service area, and Stripe Connect account details.
Communication metadata — timestamps of messages sent through the platform, job status updates, and customer feedback.

3. How We Use Your Information

We use collected information to:

Match customers with available Pro contractors in their service area.
Process bookings and payments through Stripe.
Send real-time job status updates (dispatch, en route, arrival, completion).
Facilitate payouts to Pro contractors via Stripe Connect.
Resolve service disputes and support requests.
Improve platform reliability and service quality.

4. Stripe Connect & Financial Data

All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. Vrapido does not store credit card numbers, bank account numbers, or authentication credentials.

For Pro contractors, Stripe Connect account information (account IDs, payout status, charges enabled) is stored to facilitate automated payouts. Full financial data is governed by Stripe's privacy policy.

Vrapido retains a 20% platform fee on each job. The remaining 80% is transferred directly to the Pro's Stripe Connect account upon job completion. We do not have visibility into your bank account or Stripe dashboard beyond transaction summaries.

5. Information Sharing

We share information only in the following circumstances:

With Pro contractors — to fulfill your booking, we share your service address and phone number (after job completion and payment).
With Stripe — for payment processing and automated payouts. Stripe's use of your data is governed by its own privacy policy.
Legal obligations — when required by law, court order, or government authority.
Service providers — companies that help us run the platform (hosting, analytics, email delivery), under strict data handling agreements.

We do not sell or rent personal information to advertisers or third parties.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Booking and payment records are retained for at least 7 years for tax and accounting compliance. You may request deletion of your account data at any time by emailing hello@vrapido.com — subject to our legal and financial record-keeping obligations.

7. Data Security

We use industry-standard encryption (TLS/HTTPS) for all data in transit. Database access is restricted to authenticated services. Payment data is secured by Stripe's infrastructure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security — but we follow industry best practices to protect your data.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data.
Object to certain processing activities.
Receive a portable copy of your data.

To exercise any of these rights, contact us at hello@vrapido.com. We will respond within 30 days.

9. Cookies & Tracking

The Vrapido website uses minimal cookies — primarily session cookies for authenticated features (Pro dashboard). We do not use third-party advertising trackers. Analytics data (if any) is anonymized and aggregated.

10. Children's Privacy

Vrapido's services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact

Questions about this Privacy Policy or our data practices? Reach out to us at:

NVP Technology LLC
Email: hello@vrapido.com